Most Android devices have a built-in battery optimizer which manages the device’s apps in order to conserve battery. Unfortunately, these Battery Optimization settings terminate background apps including fitness apps and mileage tracking apps such as Driversnote. This results in coordinate gaps and even missed trips. While the settings differ for each device, you will usually find these settings under Battery Optimization, Doze, (Deep) Sleeping apps and Battery Saver.
This article will help you find and exclude Driversnote from the battery optimization settings on your Android phone.
In this article
Troubleshooting for specific Android devices (Samsung, Pixel, Huawei, Nokia, Motorola, Xiaomi, OnePlus)
General Android check-list
Common Questions
Troubleshooting for Specific Android Devices
- If your device is using Android 12, click here
- If your device is using Android 11, click here
- If your device is using Android 10, click here
How do I find my device's operating system?
If you are not sure how to find your Android's operating system,follow these steps:
- Go to phone settings
- Scroll down and tap About device (/About phone)
- Under Android version you will see the operating system version number
Please note that we recommend running Android 11 and up on your device for optimal performance. On older phone models, we recommend running at least Android 9.
Android 12 Battery Optimization Settings
Jump to Samsung
Jump to Huawei
Jump to OnePlus
Jump to Google Pixel
Jump to Oppo
Jump to Nokia
Samsung
- Go to your phone settings > Apps > Driversnote
- Make sure that Remove permissions if app is unused is disabled
- Go to your phone settings > Apps > Driversnote > Battery
- Select Unrestricted
- Go to your phone settings > Battery and device care > Battery > Background usage limits
- Make sure that Put unused apps to sleep is disabled
- Go to your phone settings > Battery and device care > Three dots (top right corner) > Automation
- Make sure that Auto-optimize daily and Adaptive power saving are disabled
Huawei
- Go to your phone settings > Apps
- Find and tapDriversnote
- TapBattery
- SelectUnrestricted
OnePlus
- Go to your phone settings > Apps
- Find and tap Driversnote
- Tap Battery usage
- Make sure that
Allow foreground activity is switched ON
Allow background activity is switched ON
Allow auto-launch is switched ON - Restart your phone
App Auto-Launch (on some OnePlus phones) essentially prevents apps from working in the background. Please disable it for the Driversnote app.
Google Pixel
- Go to your phone settings > Apps
- Find and tap Driversnote
- Tap Battery
- Select Unrestricted
Oppo
- Go to your phone settings >Apps
- Find and tapDriversnote
- TapBattery
- SelectUnrestricted
Nokia
There're 2 main settings to check:
Manage battery usage:
- Go to your phone settings >Apps
- Find and tapDriversnote
- TapBattery
- SelectUnrestricted
Battery Saver settings:
- Go to your phone settings
- Tap Battery
- Make sure that Battery Saver & Super Battery Saver are toggled OFF
- Go to your phone settings > Apps > Driversnote
- Tap Battery
- Tap Optimize battery usage
- Expand the list to All apps from the drop-down filter
- Make sure that the toggle for the Driversnote app is switched OFF
- Go to your phone settings
- Tap on Battery and device care
- Tap on the three dots menu (⁝), then Automation
- Make sure that Auto-optimize daily is disabled
- Go to your phone settings
- Tap on Battery > Battery Optimization
- Expand the list to All apps from the drop-down filter
- Find and tap Driversnote
- Select Don't optimize
- Go to Settings on your phone
- Tap Apps & notifications
- Tap Special app access, then select Driversnote
- Turn off Battery optimization
- Go to Settings on your phone
- Search for and tap on Battery
- Tap Battery Optimization, then tap the three dots menu
- Tap Advanced optimization
- DisableDeep optimization(or Adaptive Battery) andSleep standby optimization
- Open the Driversnote app
- Go to Recent appson your phone device
- Swipe up and hold for opening recent apps (Apps switcher)
- Long press anywhere on the window and tap the Lockbutton on the upper right corner of the Driversnote app
- The Driversnote app will then have the closed paddle lock icon
- Go to Settings on your phone, then tap on Battery
- Tap the three dots menu, then tap on Battery Optimization
- Select Drivesnote and make sure it’s set toNotoptimized
- Go back to Settings, then tap on Apps & Notifications
- Tap Advanced, then Special app access
- Tap Battery optimization and make sure Driversnote is on theNot optimizedlist
- Go to Settings on your phone
- Tap on Battery
- Tap Adaptive Battery and disable
- Go to Settings on your phone, then tap on Battery
- Tap the three dots menu, then Battery Usage
- UnderBatteryusage since full chargeyou will see a list of apps
- To see all of them, tap More (...)
- Select Show full device usage
- Tap the Driversnote app to see or change how it uses battery
- If the Background restriction is on, disable it.
- Go to your phone settings
- Tap Battery
- Make sure that Power saving mode & Super power saving mode are disabled
- Go to your phone settings
- TapBattery, then More battery settings
- Tap Optimize battery usage
- Find and select Driversnote
- Select Don't optimize
- Go toSettingson your phone
- TapApp management
- TapAuto-launch apps
- FindDriversnote
- Enable to allow auto-launch in background
Android 11 Battery Optimization Settings
Jump to Samsung
Jump to OnePlus
Jump to Google Pixel
Jump to Oppo
Samsung
There are 2 main settings to check:
Manage battery usage
Auto-optimize daily
OnePlus
There are 4 main settings to check:
Battery optimization settings
Apps & Notification settings
Sleep settings
App Locking
Locking the Driversnote app in the Recent app might prevent the Android device from terminating Driversnote when in background. It may also avoid the Battery Optimization setting to be reverted. To do that:
Google Pixel
There are 3 main settings to check:
Battery Optimization settings
Adaptive Battery settings
Restricted App settings
Oppo
There are 3main settings to check:
Power saving mode
More battery settings
Auto-Launch Setting
- Go to your phone settings
- Tap Device care, and then Battery
- Tap Battery usage
- In this battery usage list, find and tap on Driversnote
- Make sure that Put app to sleep is disabled
- Tap Apps, and then tap on Driversnote
- Tap Optimize battery usage
- Expand the list to All apps from the drop-down filter
- Make sure that the toggle for the Driversnote app is switched OFF
- Go to your phone settings
- Search for Battery Optimization
- Check that Driversnoteis under Not allowed
- Go toSettingson your phone
- Tap on Battery
- Make sure all three modes are toggled off: Performance mode, Power Saving mode and Ultra Power Saving mode
- Go to Settings on your phone, then tap on Battery
- Tap on App start/launch and select Driversnote
- Remove Driversnote from Manage automatically
- Tap Manage Manually and make sure all 3 features are turned on: Auto launch, Secondary launch and Run in background
- Go to Settings on your phone
- Find the list of all Apps, then select Driversnote
- Tap Power usage details
- Turn off Power consumption alert
- Go to your phone settings
- Tap Apps¬ifications
- Select the Advanced section
- Go to Special app access
- Tap Battery optimization
- Expand the list to All apps from the drop-down filter
- Find and select the Driversnote app
- From the pop-up menu, select Don't optimize
- Tap Done
- Go to your phone settings
- Tap Apps & notifications
- Select the Driversnote app
- Tap Battery, then tap Battery optimization
- Expand the list to All apps from the drop-down filter
- Find and select the Driversnote app
- From the pop-up menu, select Don't optimize
- Tap Done
Android 10 Battery Optimization Settings
Jump to Samsung
Jump to Huawei
Jump to Google Pixel
Jump to Nokia
Samsung
There are 2 main settings to check:
Sleeping & never sleeping apps
Optimize battery usage setting
Huawei
There are 3 main settings to check:
Battery Optimization settings
Battery Saving Mode settings
Automatic App Launch settings
Tip
Your device may send you one too many alerts that Driversnote is using battery. To disable them:
Google Pixel
Nokia
General Android Check-List
We’ve created a check-list below to ensure that our app functions correctly on your device. Please note that the following steps are general. You can find specific troubleshooting for individual devices at the end of the article.
- Make sure you have Driversnote's latest version - Search for Driversnote in the Google Play Store. If there is a new version you will see Update.
- Ensure that your phone's Battery Saver is not enabled
- Make sure that your Location is set to "Always"
Here's how to make sure your Location settings are correct - General Battery Optimization:
1. Go to Settings on your Android device
2.Search for Device care or Battery
3.Tap Battery Optimization
4.From the list of apps, search for Driversnote
5.Select Don't Optimize
6.Tap Done
Please note
Battery and App management settings will often reset when either the phone’s software is updated, an app is not used very often or an app is deleted and reinstalled. We encourage you to check all settings weekly. Open the Driversnote app daily to not only check that your trips were logged correctly but also to “remind” your phone not to kill it - this will prevent the app from being shut down by your phone.
Common Questions
Q: I have another Android device than is listed here. What do I do?
If you have another Android device, we suggest you follow the general settings in the beginning of this article and check out the website Dontkillmyapp for more specific troubleshooting. You’re also very welcome to get in touch with us at support@driversnote.com.
Q: How do I know if I have the latest app update?
To check the currently installed version of Driversnote on your phone, open the app and go to Settings. Scroll to the bottom and you will see the app’s version (e.g. Driversnote v. 3.0.27). There you’ll also be able to see if there is a new app version available.
Q: I have done everything in the above article. Why is my iBeacon still not tracking?
You might be experiencing a different problem than Battery Optimization. Check out our general troubleshooting article for iBeacons for more tips to get tracking up and running again. Or get in touch with us at support@driversnote.com - we’re here to help!
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Related Articles
- Auto-tracking with the iBeacon
- Why does Driversnote need access to Motion Sensor?
- How to track a trip manually in real-time
- Why can't I see my trips?
- Why does Driversnote need access to my location?